This Privacy Policy was last updated on 16 October 2025.

Muse Murals reserves the right to update or amend this Privacy Policy at any time. Any significant changes will be posted on this page with the revised date.

​

Introduction

​

At Muse Murals, we take your privacy and data security very seriously. We truly value the trust you place in us when shopping with us or using our website.

 

This Privacy Policy explains what information we collect, how we use it, and the choices you have in relation to your personal data.

For all Muse Murals services, the data controller  the company responsible for protecting your information — is Muse Murals.
If you have any questions, please contact us at contact.musemurals@gmail.com.

 

Cookies

 

What are cookies?

Cookies are small text files that contain information and are stored on your device (computer, smartphone, or tablet) when you visit a website. They help websites remember your preferences and improve your browsing experience.

 

How do we use them?

 

We use cookies to:

• Enable essential website functions like navigation and checkout

• Allow you to add items to your basket or favourites

• Analyse visitor behaviour and improve our website performance

• Measure the effectiveness of our promotions and communications

• Personalise and retarget advertising to make it more relevant to you

 

What types of cookies do we use?

​

• Essential cookies – Allow you to use key features such as “Add to Cart” and account login.

• Analytics cookies – Help us understand how visitors use our site so we can improve it.

• Preference cookies – Remember your settings (e.g. location or language) to personalise your experience.

• Advertising cookies – Deliver tailored ads and limit how often you see them.

 

How to manage cookies

 

Most browsers allow you to manage or delete cookies through their settings.

Please note that disabling all cookies may affect how some parts of our site function.

 

How We Use Your Information

 

We use your information to provide, improve, and personalise our services, including:

• Identifying you when you visit or contact us

• Processing payments, orders, refunds, and deliveries

• Sending order confirmations and updates

• Providing customer service and support

• Managing your participation in promotions or offers

• Sending you information about our products (only if you’ve opted in)

• Keeping records of transactions for legal and accounting purposes

• Analysing visitor behaviour to improve our products and website

 

Sharing Information

​

We do not sell your personal information to third parties.

However, we may share your data with trusted partners who help us operate our business, such as:

• Payment processors and delivery services

• Website hosting and analytics providers

• Professional service providers (e.g. marketing or design agencies)

• Law enforcement or fraud prevention authorities, if required by law

All partners only receive the information necessary to perform their services and must keep it secure.

​

Marketing

​

We will only send you marketing communications if you have given us permission (for example, by subscribing to our newsletter or checking a consent box at checkout).

 

How to stop marketing messages from Muse Murals:

​

• Click the “unsubscribe” link at the bottom of any marketing email.

• Or contact us directly at contact.musemurals@gmail.com and request removal.

Please note that unsubscribing from marketing emails won’t stop service messages like order updates or delivery confirmations.

 

Storing Your Information

​

We retain your personal information for as long as necessary to provide our services and meet legal, accounting, or reporting requirements.

If you wish to close your account or delete your information, please contact contact.musemurals@gmail.com. We may retain limited information where required by law or for legitimate business purposes (such as fraud prevention or dispute resolution).

 

Your Data Rights

​

You have the following rights under data protection laws:

​

• To be informed about how we use your data

• To access the personal information we hold about you

• To request correction of inaccurate data

• To request deletion or restriction of your data (in certain cases)

• To withdraw consent at any time

• To opt out of marketing communications

• To request a copy of your data in a portable format

• To object to certain types of processing

• To lodge a complaint with your local data protection authority

• ​

How to Contact Us

​

If you have any questions, requests, or concerns about your data, please contact us at:

 

Email: contact.musemurals@gmail.com
Business Name: Muse Murals

 

We aim to respond to all data-related requests within 30 days.