Question 1

Turnaround time for custom product?

Accepted Answer

The creation time for custom products varies depending on the complexity of the design. Typically, it takes about 10-14 days to complete a custom order. We will keep you updated throughout the process.

Question 2

Do you offer gift wrapping services?

Accepted Answer

Yes, we offer gift wrapping services for all our products. You can select this option at checkout to have your item beautifully wrapped and ready for gifting.

Question 3

Do you take bulk or group orders?

Accepted Answer

Yes! If you’re looking for matching jackets or tote bags for a team, event, or brand shoot, I can create a coordinated set. Get in touch for pricing and timelines.

Question 4

What materials are used in your products?

Accepted Answer

Our products are made from high-quality materials including hand-painted fabrics and crystals. Each item is crafted with care to ensure durability and uniqueness.

Question 5

What sizes are available for your products?

Accepted Answer

Our products come in a range of sizes to fit different needs. Please refer to the size chart on each product page for detailed measurements and choose the size that best fits you.

Question 6

Are your products customizable?

Accepted Answer

Yes, our products are highly customizable. You can choose from a variety of designs, colors, and embellishments to create a unique piece that suits your style.

Question 7

How do I clean and care for my jacket or tote bag?

Accepted Answer

Each piece is a hand-painted and crystalled work of art, so it deserves special care. Please do not machine wash, soak, or dry clean your item — this can damage the paint and crystals.
To keep your piece looking its best:

✨ Spot clean only (area clean). Gently wipe the affected area with a soft, damp cloth.
🚫 Do not fully submerge in water or put in the washing machine.
💨 Allow to air dry naturally — never use heat or a tumble dryer.
🔥 Avoid direct ironing on painted or embellished areas. If you must iron, place a cloth between the iron and the fabric, and use low heat.
☀️ Store in a cool, dry place away from direct sunlight to prevent fading.

Your jacket or tote bag is made to last, proper care helps your piece stay vibrant for years.

Question 8

What payment methods do you accept?

Accepted Answer

We accept various payment methods including credit/debit cards, PayPal, and bank transfers. You can choose your preferred payment option at checkout.

Question 9

What's our return policy?

Accepted Answer

Because each item is handmade and customised, returns and exchanges aren’t accepted. However, if there’s an issue with your order, please contact me and I’ll make it right.

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